This instrument determines the typical amount of phone interactions managed inside a 60-minute period. For instance, if a person handles 40 calls over a five-hour interval, the ensuing calculation exhibits a mean of eight calls processed every hour.
Its worth lies in optimizing staffing ranges, forecasting workload, and assessing particular person or workforce productiveness. Traditionally, guide strategies had been employed for any such calculation, however now automated programs streamline this course of. Correct measurement contributes to useful resource allocation and figuring out areas for efficiency enhancement.
